Development of software for interaction with customers
Hey guys, here's the deal: I want to develop a customer communication software, but I'm completely green in this IT world. What technologies and things to take into account in order to properly build customer interaction in the program?
Dude, flexibility is the most important thing in this business. Make your own software so that you can easily upgrade and add new features. Be sure to look at cloud solutions so that clients can connect to you from any device. And bro, don't forget testing, so there are no surprises. If it's difficult, then look for specialists. Here you can learn about customer engagement software.
When I made my customer engagement software, I first thought about usability, so that even my grandmother would understand. Second, API is important, so that it is easy to build into other systems. And don't forget about feedback - the easier it is for customers to tell you something, the better